Welcome to The House Of Destiny

Effective Date: July 13, 2026
Last Updated: July 13, 2026

At The House Of Destiny, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

1. Return Eligibility

You may request a return if:

• You received a damaged product.
  
• You received a defective product.
  
• You received the wrong item.
  
• The product is significantly different from what you ordered.
  

Return requests must be made within 7 days of receiving your order.

2. Exchange Eligibility

We offer exchanges for:

• Damaged or defective products.
  
• Incorrect products received.
  
• Size exchange (subject to availability).
  

Exchange requests must be made within 7 days of delivery.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or worn products.
  
• Products without original tags or packaging.
  
• Customized or personalized items.
  
• Earrings (for hygiene reasons).
  
• Gift Cards.
  
• Clearance or Final Sale items.
  
• Promotional or complimentary products.
  

4. Return Process

To request a return or exchange, please contact us with:

• Order Number
  
• Product Name
  
• Reason for Return or Exchange
  
• Photos of the product (if damaged or defective)
  

Email: info@thehouseofdestiny.co.in

Our support team will review your request and provide further instructions.

5. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

6. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.
  
• If the return is due to customer preference, the customer is responsible for return shipping charges.
  

7. Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photographs of the product and packaging.

9. Contact Us

If you have any questions regarding this Return & Exchange Policy, please contact us.

The House Of Destiny
Website: www.thehouseofdestiny.co.in
Email: info@thehouseofdestiny.co.in
Phone: +91 63539 37899
Address: Jaipur, Rajasthan, India